CUSTOMER CARE

We value our customers' shopping experience / satisfaction! If for any reason, you have questions about any of the fashions that are "sold out" or "out of stock", please contact us either via phone or email as listed below.  

 

For any  technical difficulties, please email our tech support at ellesupport@verizon.net

Have any questions or concerns regarding our online fashions? We’re always ready to help!

 

 

Contact Us...

215-528-5761

or send us an email to:

ellesclosetllc@gmail.com

Exchange / Refund Policy

If you are not entirely satisfied with your purchased items, you may exchange for another or similar item within 7 days from the date of the original purchase.  

 

The item must be unworn and unwashed, in the original packaging with all attached labels, and accompanied by the original packing slip or sales receipt.  No exchanges will be accepted after 7 days from the date of the original purchase

 

No Refunds will be granted for items purchased or shipped.  

 

The customer will be responsible for any shipping costs associated with purchased items and / or subsequent exchanges (made within 7 days) that also require return shipping.  

 

All sales are final after 7 days from the date of the original purchase.

Frequently Asked Questions
Where is your Boutique located, and what are your hours of operation?

 

Our Boutique is located in Philadelphia, PA.  Our hours of operation are Tuesday - Saturday from 12:00 noon - 7:00pm. We are closed on Monday(s) and Sunday(s).

 

What forms of Payment do you accept?
 
 
 
We accept all forms of payment for your protection via PayPal: Mastercard (credit / debit); Visa (credit / debit); Discover, and American Express. You are not required to have a paypal account to make purchases on this Site. OR...you can also mail in your payment with a Money Order or Cashier's Check.  Please mail payment to:  
Elle's Closet Boutique, 247 South 60th Street,
Philadelphia, PA 19139
Shipments will not be processed until payments have successfully cleared. Please contact us: 215-528-5761 should you have additional questions regarding mailing in your payment.
 
I want to purchase an item that I saw in your boutique for pick up later, but I am having difficulties making the payment online via PayPal. How can I resolve this? 
 
Please contact our tech support via email: ellesupport@verizon.net. 
 
How do I return an item?

 

Please contact us either via phone 215-528-5761 or email ellesclosetllc@gmail.com regarding the items you wish to exchange, and to provide tracking numbers if applicable.

Please ship your items for exchange to: 
Elle's Closet, LLC
247 South 60th Street, Phila PA  19139
What are your delivery options?
 
Please note that IF there is an additional fee associated with the weight of any purchased item(s), you will be billed the amount of the weighted item(s); thereby, increasing your overall shipping rate.
Our delivery options include the following shipments PLUS any additional fees as a result of the weighted item(s):
Economy...(4 - 8 business days)..$9.95 (+ applicable weight)
Standard...(3 - 7 business days)...$12.95 (+ applicable weight)
Priority...(2 - 3 business days)...$15.95 (+ applicable weight)
Express...(within 2 business days)...$18.95 (+ applicable weight)
Overnight...(next business day)...$25.95 (+ applicable weight)
 
Do you provide International delivery?

 

We do provide international delivery. Please contact us either via phone 215-528-5761 or email ellesclosetllc@gmail.com for international shipping rates.
 
How do I track my order?
 
Once your order has shipped, we will make every effort to immediately provide a confirmation number (if applicable) and / or tracking number via the email used to make your purchase unless an alternate email was specified.
 
What is your returns policy?

 

Our returns are only accepted in the form of an exchange for another or similar item (within 7 days from the original date of purchase. The item must be unworn and unwashed, in the original packaging with all attached labels, and accompanied by the original packing slip or sales receipt.  No exchanges will be accepted after 7 days from the date of the original purchase
 
Do you offer Layaway?

We do not offer layaway at this time.

Need Immediate Assistance?

Please Call or Email: 

 

247 S. 60th Street 

Philadelphia, PA 19139

Phone: 215-528-5761

Email: ellesclosetllc@gmail.com

 

For Technical Issues 

Email: ellesupport@verizon.net

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